Frequently Asked Questions (FAQs)

Q: How do these courses work?

A: The courses are hosted at this website and are available anytime, whenever it's convenient to you. You simply sign into the account you establish when you purchase a course, and then you go through the program. You can start and stop it as you need to, and come back to it when you'd like. Within the 90 days of course access, you can take the course and/or take the test as many times as you want.

Q: Okay, I purchased a course. What do I do now?

A: From the main webpage, click on the button that says “Account Login.” Login using the username and password you established. Click the button that is labeled “Go to Course,” and the course will begin.

Q: Is the TrainingExcellence.org website secure?
A: Yes, our website has 256-bit encryption to protect your information. The SSL Certificate is provided by Trustwave, one of the most respected providers of website security. The credit card processing is handled by Authorize.net, the leader in secure ecommerce payment gateways. We have designed every aspect of our website with security in mind.

Q: Is my personal information ever shared with other businesses or organizations?
A: No, your personal information will never be shared or communicated in any way.

Q: Who is the target audience for these courses?
A: The material in these E-Learning courses is especially useful for anyone who works in an organizational environment, including entrepreneurs, managers, supervisors, engineers, professionals, hourly employees, and anybody with an interest in creating meaningful improvement.

Q: What if I’m not satisfied with a course that I purchase?
A: Our goal at TrainingExcellence.org is complete customer satisfaction. If you are not satisfied in any way, we will refund your money. Just contact us within 14 days of your purchase and we'll do our best to make you happy.

Q: Are there pre-requisites to taking any of these courses?
A: No, not at all. Simply take the course, pay attention, and you should be able to clearly understand and apply the concepts. The courses are designed to have wide applicability.

Q: Will I be awarded CEUs (Continuing Education Units) at the completion of the course?
A: Yes, after you pass the knowledge check, 0.2 CEUs are awarded on the course certificate.

Q: Do certifying organizations accept CEUs (Continuing Education Units) issued by TrainingExcellence.org?
A: Yes, CEUs issued by TrainingExcellence.org have been accepted by every certifying organization they have ever been issued to.

Q: When do I get the course certificate?
A: Upon successful completion of the knowledge check, you will receive a personalized course certificate via email, usually within 24 hours or less.

Q: How long do the E-Learning courses last?
A: The lecture portion lasts approximately 1 hour. The activities and knowledge check also comprise about 1 hour, for a total course time of 2 hours. You should be able to complete the entire course in 2 hours or less.

Q: How many times can I take the course after purchasing it?
A: As many times as you’d like within 90 days of the purchase.

Q: What is a passing score on the knowledge check?
A: 80% or better is passing.

Q: How many questions are on the knowledge check?
A: There are 20 multiple choice questions.

Q: Can I retake the knowledge check if I don’t make 80% the first time around.
A: Yes, of course. You can take the knowledge check and course as many times as you need to.

Q: Do I have to take the knowledge check?
A: No, but you have to take it before getting a course certificate.

Q: Is my password case-sensitive?
A: Yes. If your password is dave69 (all lower case), then entering Dave69 (with a capital D) will not gain you access to your account.